OpenText Exstream is a leading Customer Communications Management (CCM) platform that helps businesses create, manage, and deliver highly personalized, engaging, and consistent communications across multiple channels. Designed to handle high-volume document generation as well as on-demand, interactive communications, Exstream enables companies to streamline their customer interactions while improving operational efficiency and compliance.
Originally developed by HP as a standalone product, Exstream was acquired by OpenText in 2016. Since then, it has become part of the comprehensive OpenText portfolio, offering powerful capabilities for businesses across industries such as finance, insurance, utilities, and telecommunications. Exstream helps organizations deliver messages through various channels, including print, email, mobile, and web, ensuring seamless communication with customers.
In 2008, Hewlett-Packard acquired Exstream to augment its existing portfolio. Subsequently, in 2016, the technology was acquired by OpenText, a global leader in Enterprise Information Management headquartered in Canada.
Under OpenText’s ownership, the platform was rebranded as OpenText Exstream and has continually advanced its capabilities. Today, it serves as a data-driven, automated tool that enhances how businesses communicate with their customers.
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By delivering timely, personalized, and consistent communications across channels, Exstream helps improve customer satisfaction and loyalty.
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Automation of communication processes reduces manual intervention, speeds up document creation, and minimizes errors, leading to improved operational efficiency.
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Consolidating communication efforts across different channels reduces costs associated with print and manual processes, while also cutting down time spent on document creation.